Returns | Oscar Jacobson

Finland

Book your free pickup at dhl.com or call +358 (0) 30 45 345.

Oscar Jacobson always offers free returns on all orders, including SALE and promotional goods. You will always receive a confirmation by email after we process and refund your return.

If you wish to make a return, please use our return form and return label (address label) that we will send with your order. If you do not have these, you can order new ones by emailing customerservice@oscarjacobson.com, send a letter to Oscar Jacobson AB, Ehandel, Vevgatan 1, SE-504 64 Borås or or call +46 33-23 33 00.

DO YOU WANT TO EXCHANGE AN ITEM?

Return your item at the nearest DHL service point and then place a new order at oscarjacobson.com.

HOW TO MAKE A RETURN:

Fill in the return code that applies to your return.

Put the item you wish to return together with the Return form in a suitable packaging. If you re-use packaging please ensure you either remove any previous shipping labels or score over them with a thick marker pen.

Attach the return label which was included with your original purchase. If you don´t have it, please contact us at customerservice@oscarjacobson.com or +46 33-23 33 00.

Attach the label flat so that the barcodes are clearly visible.

Book your pickup at www.dhl.com or call +358 (0) 30 45 345. You will be asked to provide the WAY BILL number stated on your new label and the address for collection. We recommend, where possible, that you give an address which has guaranteed possibilities for DHL Express to make a collection during the daytime such as your work address. DHL can collect from home addresses provided someone is home to receive them.

You can also drop off your return at the nearest DHL service point.

You can track the progress of your return shipment using the WAYBILL number on dhl.fi.

You have the right to return your order without giving a reason within fourteen (14) days. The return period expires fourteen (14) days after the date on which you or any third party acting on your behalf, but not the carrier, takes the item in physical possession.

If you make a return, we will refund all payments received from you regarding the goods in question. The refund will be made without unnecessary delay, but no later than fourteen (14) days from the day we received your notice that you wish to make a return. You will always receive a confirmation by email after we process and refund your return. However, we reserve the right to wait for the refund to be processed until we have received the goods from you or until you have sent proof that you have returned the goods and we will make the refund as soon as any of these alternatives occur. We will use the same method of payment for the reimbursement that you used for the relevant purchase order. However, another refund method of payment may be used provided you approve such a change. In an event, any refund through a different payment method will not incur any additional costs for you.

A requirement for full refund is that the product is sent back in the same condition that it was in at the time you received the delivery. If the product has been used (other than to try it out), been damaged, washed, altered or if labels or tags have been removed, by law we have the right to charge you a fee for the loss of value.

United Kingdom

Book your free pickup at dhl.com or call +44 (0) 844 248 0844.

Oscar Jacobson always offers free returns on all orders, including SALE and promotional goods. You will always receive a confirmation by email after we process and refund your return.

If you wish to make a return, please use our return form and return label (address label) that we will send with your order. If you do not have these, you can order new ones by emailing customerservice@oscarjacobson.com, send a letter to Oscar Jacobson AB, Ehandel, Vevgatan 1, SE-504 64 Borås or or call +46 33-23 33 00.

DO YOU WANT TO EXCHANGE AN ITEM?

Return your item at the nearest DHL service point and then place a new order at oscarjacobson.com.

HOW TO MAKE A RETURN:

Fill in the return code and returned quantity that applies to your return in the RETURN FORM.

Put the item you wish to return together with the RETURN FORM in a suitable packaging. If you re-use packaging please ensure you either remove any previous shipping labels or score over them with a thick marker pen.

Attach one of the two return labels (which was included with your original purchase) on the packaging so that the barcodes are clearly visible. The other return label needs to be given to the DHL staff, or put inside the transparent bag and fixed on the outside of the packaging. If you don´t have the return labels, please contact us at customerservice@oscarjacobson.com or +46 33-23 33 00.

You also need to fill in both CUSTOMS INVOICES included in the original purchase. Please tick the box of the article you intend to return. Write the total return value at the bottom. Sign your name and date of the return on the bottom. Put one of the CUSTOMS INVOICES inside the transparent bag and give the other one to the DHL staff at pickup.

Book your pickup at https://mydhl.express.dhl/index/en.html or call your local DHL Express office. You will be asked to provide the WAY BILL number stated on your new label and the address for collection. We recommend, where possible, that you give an address which has guaranteed possibilities for DHL Express to make a collection during the daytime such as your work address. DHL can collect from home addresses provided someone is home to receive them.

You can also drop off your return at nearest DHL service point.

You can track the progress of your return shipment using the WAYBILL number on www.dhl.com.

You have the right to return your order without giving a reason within fourteen (14) days. The return period expires fourteen (14) days after the date on which you or any third party acting on your behalf, but not the carrier, takes the item in physical possession.

If you make a return, we will refund all payments received from you regarding the goods in question. The refund will be made without unnecessary delay, but no later than fourteen (14) days from the day we received your notice that you wish to make a return. You will always receive a confirmation by email after we process and refund your return. However, we reserve the right to wait for the refund to be processed until we have received the goods from you or until you have sent proof that you have returned the goods and we will make the refund as soon as any of these alternatives occur. We will use the same method of payment for the reimbursement that you used for the relevant purchase order. However, another refund method of payment may be used provided you approve such a change. In an event, any refund through a different payment method will not incur any additional costs for you.

A requirement for full refund is that the product is sent back in the same condition that it was in at the time you received the delivery. If the product has been used (other than to try it out), been damaged, washed, altered or if labels or tags have been removed, by law we have the right to charge you a fee for the loss of value.

Europe

Book your free pickup at dhl.com or call your local DHL express office.

Oscar Jacobson always offers free returns on all orders, including SALE and promotional goods. You will always receive a confirmation by email after we process and refund your return.

If you wish to make a return, please use our return form and return label (address label) that we will send with your order. If you do not have these, you can order new ones by emailing customerservice@oscarjacobson.com, send a letter to Oscar Jacobson AB, Ehandel, Vevgatan 1, SE-504 64 Borås or or call +46 33-23 33 00.

DO YOU WANT TO EXCHANGE AN ITEM?

Return your item at the nearest DHL service point and then place a new order at oscarjacobson.com.

HOW TO MAKE A RETURN:

Fill in the return code that applies to your return.

Put the item you wish to return together with the Return form in a suitable packaging. If you re-use packaging please ensure you either remove any previous shipping labels or score over them with a thick marker pen.

Attach the return label which was included with your original purchase. If you don´t have it, please contact us at customerservice@oscarjacobson.com or +46 33-23 33 00.

Attach the label flat so that the barcodes are clearly visible.

Book your pickup at www.dhl.com or call your local DHL express office. You will be asked to provide the WAY BILL number stated on your new label and the address for collection. We recommend, where possible, that you give an address which has guaranteed possibilities for DHL Express to make a collection during the daytime such as your work address. DHL can collect from home addresses provided someone is home to receive them.You can also drop off your return at the nearest DHL service point.

You can also drop off your return at the nearest DHL service point.

You can track the progress of your return shipment using the WAYBILL number on dhl.com

You have the right to return your order without giving a reason within fourteen (14) days. The return period expires fourteen (14) days after the date on which you or any third party acting on your behalf, but not the carrier, takes the item in physical possession.

If you make a return, we will refund all payments received from you regarding the goods in question. The refund will be made without unnecessary delay, but no later than fourteen (14) days from the day we received your notice that you wish to make a return. You will always receive a confirmation by email after we process and refund your return. However, we reserve the right to wait for the refund to be processed until we have received the goods from you or until you have sent proof that you have returned the goods and we will make the refund as soon as any of these alternatives occur. We will use the same method of payment for the reimbursement that you used for the relevant purchase order. However, another refund method of payment may be used provided you approve such a change. In an event, any refund through a different payment method will not incur any additional costs for you.

A requirement for full refund is that the product is sent back in the same condition that it was in at the time you received the delivery. If the product has been used (other than to try it out), been damaged, washed, altered or if labels or tags have been removed, by law we have the right to charge you a fee for the loss of value.